CAREERS
EXPLORE OPEN CAREER OPPORTUNITIES WITH BELIZE NATIONAL CALL CENTER.
Belize National Call Center is a leading provider of contact center inbound call services. Through talent, process, and technology, we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients. Interested in joining our team? Great! Click on the descriptions below to view the associated jobs. You also visit and apply for all current openings here at https://belizencc.bamboohr.com/jobs/EXPLORE OPEN CAREER OPPORTUNITIES WITH BELIZE NATIONAL CALL CENTER.
Contact Center Agent - Belize City, BZ
We are looking for Contact Center Agents that will be the liaison between Belize National Call Center's clients and their current and potential customers. The successful candidates will be able to accept ownership for effectively solving customer issues, completing sales, handling complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.A successful Agent will manage large amounts of inbound and outbound calls in a timely manner, follow call center "scripts" when handling different topics, and identifying customers' needs, clarify information, research every issue and provide solutions.
Responsibilities Include
Belize National Call Center is seeking qualified applicants to join our team! When applying for this job, you could be eligible for the following positions:
The fit for these positions will be evaluated during the application process.
As a Contact Center Agent with Belize National Call Center, the job requirements entail:
Responsibilities Include
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Sell products and place customer orders in the computer system
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Identify and escalate issues to supervisors
- Meet personal/team qualitative and quantitative targets
- Other duties as assigned
Belize National Call Center is seeking qualified applicants to join our team! When applying for this job, you could be eligible for the following positions:
- Sales
- Customer Service
- Technical Support
- Data Entry
The fit for these positions will be evaluated during the application process.
As a Contact Center Agent with Belize National Call Center, the job requirements entail:
- Applicant must be 18 years or above
- Minimum of a high school diploma or equivalent and/or relevant working experience
- Clean police record
- Possess an active and valid Belize social security card
- Must be able to fluently speak and write English, using proper pronunciation and sentence structure
- Agent must possess excellent customer service or sales skills
- Good communication skills
Porter - Belize City, BZ
The primary responsibility of a Porter is to keep company property in clean and orderly condition. Porters perform heavy cleaning duties, such as cleaning floors, walls and glass as well as maintaining rest room and break room areas. Porters are also responsible to perform routine maintenance activities and notifying management of need for repairs.
The following are a list of tasks generally performed within the Porter position:
1) Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
2) Gather and empty trash.
3) Service, clean, and supply restrooms.
4) Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
5) Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
6) Move heavy furniture, equipment, and supplies
7) Notify managers concerning the need for major repairs
8) Requisition supplies and equipment needed for cleaning and maintenance duties.
9) Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as meetings.
10) Clean and polish furniture and fixtures.
11) Clean windows, glass partitions, and mirrors
12) Dust furniture, walls, machines, and equipment.
13) Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
The following are a list of tasks generally performed within the Porter position:
1) Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.
2) Gather and empty trash.
3) Service, clean, and supply restrooms.
4) Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
5) Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created.
6) Move heavy furniture, equipment, and supplies
7) Notify managers concerning the need for major repairs
8) Requisition supplies and equipment needed for cleaning and maintenance duties.
9) Set up, arrange, and remove decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as meetings.
10) Clean and polish furniture and fixtures.
11) Clean windows, glass partitions, and mirrors
12) Dust furniture, walls, machines, and equipment.
13) Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Client Services Manager (Remote)
Client Services · Remote, Maryland
Client Services · Remote, Maryland
Job Overview The primary role of the Client Services Manager is to ensure high client satisfaction and facilitate growth of assigned portfolio. The Client Services Manager is responsible for developing strong client relations, developing strategy to ensure strong program performance and company financial performance for assigned portfolio. Responsibilities and Duties
- Create an environment which delivers world class service to clients; transforms the quality of service to the client through innovative strategy, change management ideals and inspiring communication.
- Monitor and react to program financial health. Lead process improvement initiatives that deliver financial targets.
- Identify or create organic growth opportunities for assigned portfolio.
- Develop relationships with clients and ensure that the client’s needs are met and exceeded, and proper expectations are managed within the scope of the realistic service delivery constraints.
- Prepare and deliver regular business review sessions with client.
- Serve as the escalation point for clients to report service delivery issues.
- Identify systemic areas of opportunity based on performance trends, report analysis and call calibration trends. Work with appropriate personnel on strategy and execution.
- Conduct regular program review sessions with Operations Manager.
- Provide leadership and development to direct reports as assigned (Assistant Client Services Manager)
- Responsible for assessing and advising upper management on Client Services issues or program/project risks, both emergent and systemic.
- Maintain awareness and inspection of compliance requirements for assigned programs.
- Closely monitors project plans and communicates progress through creation of internal and external status reports and other client/internal communication.
- Monitor and ensure performance metrics/KPIs and client satisfaction are reported to the client, the company, and our employees. Ensure awareness and responsiveness to deficient performance is consistent, effective and timely. (Ensure Performance Action Plan Sequence and Expectations are being followed).
- Act as project lead for new program implementation partnering with appropriate departments for recruiting, training and IT.
- Partner with operations to plan successful program implementation – staffing, goals, performance action plans, agent bonus plan, training curriculum development, quality assurance tools, IT requirements and end-to-end testing.
- Prepare monthly staffing forecast and react to intra month changes.
- Prepare client invoicing.
- Ensure client contracts are maintained to accurately reflect service being conducted.
- Responsible for maintaining program material and communicating program change to internal and external stakeholders.
- Lead or participate in client and internal calibration sessions. Ensure documentation and follow through of actions needed.
- Develop and share best practices for program management and performance management, among team and peers. Solicit ideas and collaborate with peers to improve overall program performance.
- Serve as subject matter expert for assigned programs.
- Performs other related duties and tasks as necessary or as assigned.
- Excellent client facing communication skills and sales acumen.
- Superior oral and written communication skills.
- Ability to multi-task and work independently to complete tasks in a timely manner.
- Excellent organizational and prioritizing skills.
- Strong follow-up skills with attention to detail.
- Excellent customer service and positive interpersonal skills.
- The ability to work and collaborate with employees at all levels within different departments.
- Ability to work in high-pressure, fast pace environment.
- Ability to give and receive feedback appropriately.
- Ability to work flexible hours and travel domestically and international, as needed.
- Ability to maintain a high degree of confidentiality.
- Proficiency in Microsoft Office software systems and the ability to learn new software programs.
- Direct Manager: CAO and VP of Operations
- Associates degree or relative work experience, which includes 3+ years’ experience in contact center operations or program management roles.