SERVICES
Strengthening your customer relationships with every call.
Inbound Voice - Superior Call ServiceWe understand the enormous value of keeping your customers satisfied, and we’re here to support your brand throughout the customer lifecycle. Belize National Call Center offers a wide range of call center services for inbound calls. We provide bilingual services in both English and Spanish.
Whether your company needs superior customer service or a technical help desk, Belize National Call Center has the talent you can rely on. Our in-depth training and management system ensures we can meet and exceed your company’s expectations. We offer an array of inbound voice services designed to support your business goals.
Customer Service - Your company will gain a reputation based on the customer service you provide. We ensure your customer service achieves the highest standard with onsite training and real-time customer call monitoring. So just stand back and watch your CSAT and NPS scores rise!
Customer Retention - Good customer relations means customer retention. During critical times when a customer is dissatisfied with your product or service, you need absolute top customer service and empathy. We look at customer retention as customer education informing customers of unknown features, qualities, and benefits they would be missing if they switched.
Order Placement - Do you have a product that requires more order taking than actual sales? We collect your customer's information quickly and accurately and deliver it to you in a timely way. We also store our data on secure servers to guarantee your customers' sensitive information is safe.
Repair Order Processing - All companies make mistakes, but what sets them apart is their response. We can take your calls and set up a systematic return process that sends your customers a return label while they are on the phone.
Billing Disputes - Billing disputes can escalate at times. Having an agent who knows how to relate to your customer and handle the situation is essential to providing exceptional service. Regardless of the issue, BNCC can help your customers find the correct solution.
Appointment Setting - When employers factor in the cost of employee salaries, benefits, payroll taxes, management, and training, a job that pays $10.00 an hour job can run upwards of $25.00. That’s one reason more medical practices, contractors, and independent sales agents are outsourcing their appointment setting. We can integrate with your current system, route your inbound calls to our phone bank, and schedule your client’s next visit.
